Frequently asked questions.

Birmingham and within about 30 miles of it. We are not a national service. Check the areas we work in and enter your postcode on the booking page to confirm.

Build your list on the instant quote page or the waste calculator, choose a date and a slot, and pay online. If you would rather not list items, send a photo and we will price it for you.

One published formula: £65 call-out plus £25 per cubic yard, or a fixed price per item, whichever is lower, with a £69 minimum. Upholstered furniture carries a small disposal charge of £10 because the law requires it to be incinerated.

Same day in most of our area if you get in touch before mid-afternoon, at no extra charge. The booking page selects the earliest date with room.

Not on the ground floor, and not above it if there is a lift. Above the ground floor with no lift is £15, and dismantling bulky items is an optional £20. Both are shown on your quote before you book.

Yes, one-off or regular. Private bin collection is quoted after a quick message, because it depends on where the bin is. See bin collection.

Click through the rooms in the waste calculator, or send a photo and we will work it out. It is better to list a little more than a little less.

If there is more, the driver tells you the extra cost before loading it and only collects it if you agree. If there is less than you listed, tell us afterwards through the contact page; it is looked at case by case rather than adjusted automatically.

Collections are carried out by Invent Recycling Ltd, a registered waste carrier, licence CBDU497669. Every collection gets a digital waste transfer note the same day. See our environment page for what we do and do not claim.

The full price is taken by card when you book. You can cancel before your slot and are refunded everything except a cancellation fee of 25% of the total (minimum £20).

Hazardous waste such as asbestos, chemicals and gas cylinders, which needs a specialist collector. Rubble, soil and other heavy waste is better suited to a skip.

Yes. Ad-hoc work is at the public rate and regular volume comes down to as low as £15 a yard on a scheduled route. See rewards & trade and business waste.